Terms of Service
Effective Date: March 15, 2026
Last Updated: June 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Spack Solutions Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Hyderabad, Telangana, India, operating the NexinEV platform (hereinafter referred to as "the Company", "we", "us", or "our").
By accessing, registering on, or using the NexinEV platform, website (www.nexinev.com), and all associated services (collectively, the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
These Terms apply to all users including business entities, their authorized representatives, EV charging network operators, fleet operators, and commercial partners.
1. Definitions
In these Terms, the following definitions apply:
• "Platform" means the NexinEV software platform, web application, APIs, mobile interfaces, and all related services provided by the Company.
• "Client" means the business entity or individual who has entered into an agreement with the Company for access to the Platform.
• "Authorized User" means any employee, contractor, or representative of the Client permitted to access the Platform under the Client's account.
• "Services" means the EV charging network management software, features, integrations, and support provided through the Platform.
• "Service Agreement" means any separate written agreement, order form, or statement of work entered into between the Client and the Company, which supplements these Terms.
• "Data" means all information, content, and materials uploaded, submitted, or generated by the Client through use of the Platform.
• "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, software code, designs, and proprietary technology owned or licensed by the Company.
2. Account Registration and Access
2.1 Eligibility
You must be a duly registered business entity or an authorized representative of such an entity to use the Platform. By registering, you represent and warrant that you have the legal authority to bind your organization to these Terms.
2.2 Account Creation
To access the Platform, you must create an account by providing accurate, current, and complete information. You agree to keep this information updated at all times.
2.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@nexinev.com if you suspect any unauthorized access or security breach.
2.4 Authorized Users
The Client is responsible for ensuring that all Authorized Users comply with these Terms. Any breach of these Terms by an Authorized User shall be deemed a breach by the Client.
3. Services and Platform Access
3.1 Scope of Services
The Company will provide access to the NexinEV Platform as described in the applicable Service Agreement. The specific features, modules, and capabilities available to you depend on the plan or agreement in place between you and the Company.
3.2 Service Availability
The Company endeavors to maintain high platform availability. However, we do not guarantee uninterrupted, error-free access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or events beyond our control. Where possible, we will provide advance notice of scheduled downtime.
3.3 Modifications to the Platform
The Company reserves the right to modify, enhance, or discontinue any feature or functionality of the Platform at any time. Where a modification materially affects your use of the Platform, we will provide reasonable prior notice.
3.4 Third-Party Integrations
The Platform may integrate with third-party hardware, software, or services (including OCPP-compatible chargers and OCPI network partners). The Company is not responsible for the performance, availability, or data practices of third-party systems. Your use of such integrations is at your own risk.
4. Pricing, Payment, and Billing
4.1 Custom Pricing
The Company operates on a custom pricing model. Fees for the Services are agreed upon individually with each Client and documented in the applicable Service Agreement. No standard pricing applies unless explicitly stated in writing by the Company.
4.2 Invoicing and Payment
Invoices will be raised in accordance with the payment schedule set out in your Service Agreement. Payment is due within the period specified in the invoice. All amounts are stated exclusive of applicable taxes unless otherwise noted.
4.3 Taxes
The Client is responsible for all applicable taxes, including GST, withholding tax, or any other statutory levy imposed on the Services under applicable Indian or international law. Where the Company is required to collect GST, it will be added to the invoice.
4.4 Late Payment
In the event of non-payment by the due date, the Company reserves the right to: (a) suspend access to the Platform until outstanding amounts are settled; and (b) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
4.5 Refunds
Given the custom nature of our engagements, refund terms are governed by the individual Service Agreement. In the absence of specific refund terms in a Service Agreement, all fees paid are non-refundable unless the Company is in material breach of its obligations.
4.6 Price Changes
The Company reserves the right to revise pricing at any time. For existing Clients, any price change will take effect from the next renewal or contract period, with at least 30 days written notice.
5. Client Obligations
As a Client, you agree to:
• Use the Platform only for lawful purposes and in accordance with these Terms and applicable law
• Ensure that your Authorized Users are trained and comply with these Terms
• Provide accurate and complete information during registration and throughout your use of the Platform
• Not attempt to gain unauthorized access to any part of the Platform or its underlying systems
• Not reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform
• Not use the Platform to store or transmit malicious code, viruses, or any harmful content
• Not resell, sublicense, or make the Platform available to third parties without prior written consent from the Company
• Not use the Platform in a way that could damage, disable, or impair its performance or security
• Promptly notify the Company of any bugs, errors, or security vulnerabilities discovered during your use
• Maintain all necessary consents and authorizations to share any third-party data with the Platform
6. Intellectual Property
6.1 Company IP
The Platform, including all software, algorithms, user interfaces, documentation, trademarks, and underlying technology, is the exclusive intellectual property of Spack Solutions Private Limited. These Terms do not transfer any ownership rights to the Client. All rights not expressly granted herein are reserved by the Company.
6.2 License to Client
Subject to these Terms and your Service Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business operations during the term of your agreement.
6.3 Client Data
You retain full ownership of all Data you submit to the Platform. By using the Platform, you grant the Company a limited license to process, store, and use your Data solely to provide and improve the Services. The Company will not use your Data for any other purpose without your explicit consent.
6.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Platform, you grant the Company an irrevocable, royalty-free, worldwide license to use such feedback for any purpose, including improving the Platform, without any obligation of compensation or attribution.
7. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the use of the Platform ("Confidential Information"). Confidential Information includes but is not limited to technical data, business plans, pricing, client lists, and proprietary software.
Neither party shall disclose the other's Confidential Information to any third party without prior written consent, except: (a) to employees or contractors who need to know such information and are bound by equivalent confidentiality obligations; or (b) as required by law or court order.
These confidentiality obligations survive the termination of these Terms for a period of three (3) years.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO THE CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business opportunity, loss of data, or business interruption, even if the Company has been advised of the possibility of such damages.
Notwithstanding the above, the Company's liability shall not be excluded or limited in cases of: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded under applicable Indian law.
Where a Client experiences platform downtime or service disruption due to a fault attributable to the Company, the Company will work in good faith with the Client to assess impact and agree on appropriate remedies, which may include service credits, extended terms, or other mutually agreed resolutions documented in writing.
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
• Your use or misuse of the Platform
• Your breach of these Terms or any applicable law
• Any Data you submit to the Platform that infringes third-party rights
• Any claim by a third party arising from your use of the Platform
10. Term and Termination
10.1 Term
These Terms remain in effect from the date you first access the Platform until terminated in accordance with this Section or as specified in your Service Agreement.
10.2 Termination by Client
The Client may terminate their use of the Platform by providing written notice to the Company as specified in the applicable Service Agreement. Termination does not entitle the Client to a refund of any fees paid unless expressly provided in the Service Agreement.
10.3 Termination by Company
The Company may suspend or terminate your access to the Platform immediately and without notice if:
• You breach any material provision of these Terms and fail to remedy the breach within 14 days of written notice
• You fail to make payment when due and do not remedy the default within 7 days of notice
• You become insolvent, enter liquidation, or are subject to similar insolvency proceedings
• The Company is required to do so by applicable law or regulatory authority
10.4 Effect of Termination
Upon termination: (a) your license to use the Platform ceases immediately; (b) you must delete or return any Confidential Information of the Company in your possession; (c) the Company will make your Data available for export for a period of 30 days, after which it may be deleted; and (d) all accrued payment obligations remain due.
10.5 Survival
Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law shall survive termination of these Terms.
11. Warranties and Disclaimers
The Company warrants that: (a) it has the right to provide the Platform under these Terms; (b) the Platform will perform materially in accordance with its documentation; and (c) it will implement reasonable security measures as described in the Privacy Policy.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES.
12. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by events beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, government actions, power failures, internet disruptions, civil unrest, pandemics, or failure of third-party infrastructure.
The affected party shall notify the other as soon as practicable and use reasonable efforts to resume performance. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Service Agreement without penalty upon written notice.
13. Dispute Resolution
13.1 Good Faith Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties shall first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by providing written notice to the other, and the parties shall meet (in person or virtually) within 15 business days to attempt resolution.
13.2 Arbitration
If the dispute is not resolved through negotiation within 30 days of the written notice, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English.
13.3 Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.
13.4 International Clients
For Clients based outside India, these Terms and any disputes arising hereunder shall still be governed by Indian law, with Hyderabad, Telangana as the agreed legal jurisdiction, unless a separate written agreement expressly provides otherwise.
14. General Provisions
14.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable Service Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior discussions, representations, and agreements.
14.2 Amendments
The Company reserves the right to update these Terms at any time. Material changes will be communicated to registered Clients via email or in-platform notification with at least 14 days' notice. Continued use of the Platform after the effective date of changes constitutes acceptance.
14.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
14.4 Waiver
The failure of either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party to be effective.
14.5 Assignment
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
14.6 Notices
All legal notices under these Terms must be in writing and sent to: support@nexinev.com for the Company, and to the registered email address of the Client on file. Notices are deemed received on the next business day after sending.
14.7 Relationship of Parties
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
15. Contact Us
For any questions or concerns regarding these Terms of Service, please contact:
NexinEV — Legal & Support Team
Website: www.nexinev.com
Email: support@nexinev.com
© 2026 Nexinev. All Rights Reserved. | A product of Spack Solutions Private Limited, Hyderabad, India.
Terms of Service
Effective Date: March 15, 2026
Last Updated: June 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Spack Solutions Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Hyderabad, Telangana, India, operating the NexinEV platform (hereinafter referred to as “the Company”, “we”, “us”, or “our”).
By accessing, registering on, or using the NexinEV platform, website (www.nexinev.com), and all associated services (collectively, the “Platform”), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
These Terms apply to all users including business entities, their authorized representatives, EV charging network operators, fleet operators, and commercial partners.
1. Definitions
In these Terms, the following definitions apply:
• “Platform” means the NexinEV software platform, web application, APIs, mobile interfaces, and all related services provided by the Company.
• “Client” means the business entity or individual who has entered into an agreement with the Company for access to the Platform.
• “Authorized User” means any employee, contractor, or representative of the Client permitted to access the Platform under the Client’s account.
• “Services” means the EV charging network management software, features, integrations, and support provided through the Platform.
• “Service Agreement” means any separate written agreement, order form, or statement of work entered into between the Client and the Company, which supplements these Terms.
• “Data” means all information, content, and materials uploaded, submitted, or generated by the Client through use of the Platform.
• “Intellectual Property” means all patents, copyrights, trademarks, trade secrets, software code, designs, and proprietary technology owned or licensed by the Company.
2. Account Registration and Access
2.1 Eligibility
You must be a duly registered business entity or an authorized representative of such an entity to use the Platform. By registering, you represent and warrant that you have the legal authority to bind your organization to these Terms.
2.2 Account Creation
To access the Platform, you must create an account by providing accurate, current, and complete information. You agree to keep this information updated at all times.
2.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@nexinev.com if you suspect any unauthorized access or security breach.
2.4 Authorized Users
The Client is responsible for ensuring that all Authorized Users comply with these Terms. Any breach of these Terms by an Authorized User shall be deemed a breach by the Client.
3. Services and Platform Access
3.1 Scope of Services
The Company will provide access to the NexinEV Platform as described in the applicable Service Agreement. The specific features, modules, and capabilities available to you depend on the plan or agreement in place between you and the Company.
3.2 Service Availability
The Company endeavors to maintain high platform availability. However, we do not guarantee uninterrupted, error-free access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or events beyond our control. Where possible, we will provide advance notice of scheduled downtime.
3.3 Modifications to the Platform
The Company reserves the right to modify, enhance, or discontinue any feature or functionality of the Platform at any time. Where a modification materially affects your use of the Platform, we will provide reasonable prior notice.
3.4 Third-Party Integrations
The Platform may integrate with third-party hardware, software, or services (including OCPP-compatible chargers and OCPI network partners). The Company is not responsible for the performance, availability, or data practices of third-party systems. Your use of such integrations is at your own risk.
4. Pricing, Payment, and Billing
4.1 Custom Pricing
The Company operates on a custom pricing model. Fees for the Services are agreed upon individually with each Client and documented in the applicable Service Agreement. No standard pricing applies unless explicitly stated in writing by the Company.
4.2 Invoicing and Payment
Invoices will be raised in accordance with the payment schedule set out in your Service Agreement. Payment is due within the period specified in the invoice. All amounts are stated exclusive of applicable taxes unless otherwise noted.
4.3 Taxes
The Client is responsible for all applicable taxes, including GST, withholding tax, or any other statutory levy imposed on the Services under applicable Indian or international law. Where the Company is required to collect GST, it will be added to the invoice.
4.4 Late Payment
In the event of non-payment by the due date, the Company reserves the right to: (a) suspend access to the Platform until outstanding amounts are settled; and (b) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
4.5 Refunds
Given the custom nature of our engagements, refund terms are governed by the individual Service Agreement. In the absence of specific refund terms in a Service Agreement, all fees paid are non-refundable unless the Company is in material breach of its obligations.
4.6 Price Changes
The Company reserves the right to revise pricing at any time. For existing Clients, any price change will take effect from the next renewal or contract period, with at least 30 days written notice.
5. Client Obligations
As a Client, you agree to:
• Use the Platform only for lawful purposes and in accordance with these Terms and applicable law
• Ensure that your Authorized Users are trained and comply with these Terms
• Provide accurate and complete information during registration and throughout your use of the Platform
• Not attempt to gain unauthorized access to any part of the Platform or its underlying systems
• Not reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform
• Not use the Platform to store or transmit malicious code, viruses, or any harmful content
• Not resell, sublicense, or make the Platform available to third parties without prior written consent from the Company
• Not use the Platform in a way that could damage, disable, or impair its performance or security
• Promptly notify the Company of any bugs, errors, or security vulnerabilities discovered during your use
• Maintain all necessary consents and authorizations to share any third-party data with the Platform
6. Intellectual Property
6.1 Company IP
The Platform, including all software, algorithms, user interfaces, documentation, trademarks, and underlying technology, is the exclusive intellectual property of Spack Solutions Private Limited. These Terms do not transfer any ownership rights to the Client. All rights not expressly granted herein are reserved by the Company.
6.2 License to Client
Subject to these Terms and your Service Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business operations during the term of your agreement.
6.3 Client Data
You retain full ownership of all Data you submit to the Platform. By using the Platform, you grant the Company a limited license to process, store, and use your Data solely to provide and improve the Services. The Company will not use your Data for any other purpose without your explicit consent.
6.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Platform, you grant the Company an irrevocable, royalty-free, worldwide license to use such feedback for any purpose, including improving the Platform, without any obligation of compensation or attribution.
7. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the use of the Platform (“Confidential Information”). Confidential Information includes but is not limited to technical data, business plans, pricing, client lists, and proprietary software.
Neither party shall disclose the other’s Confidential Information to any third party without prior written consent, except: (a) to employees or contractors who need to know such information and are bound by equivalent confidentiality obligations; or (b) as required by law or court order.
These confidentiality obligations survive the termination of these Terms for a period of three (3) years.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO THE CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business opportunity, loss of data, or business interruption, even if the Company has been advised of the possibility of such damages.
Notwithstanding the above, the Company’s liability shall not be excluded or limited in cases of: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded under applicable Indian law.
Where a Client experiences platform downtime or service disruption due to a fault attributable to the Company, the Company will work in good faith with the Client to assess impact and agree on appropriate remedies, which may include service credits, extended terms, or other mutually agreed resolutions documented in writing.
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
• Your use or misuse of the Platform
• Your breach of these Terms or any applicable law
• Any Data you submit to the Platform that infringes third-party rights
• Any claim by a third party arising from your use of the Platform
10. Term and Termination
10.1 Term
These Terms remain in effect from the date you first access the Platform until terminated in accordance with this Section or as specified in your Service Agreement.
10.2 Termination by Client
The Client may terminate their use of the Platform by providing written notice to the Company as specified in the applicable Service Agreement. Termination does not entitle the Client to a refund of any fees paid unless expressly provided in the Service Agreement.
10.3 Termination by Company
The Company may suspend or terminate your access to the Platform immediately and without notice if:
• You breach any material provision of these Terms and fail to remedy the breach within 14 days of written notice
• You fail to make payment when due and do not remedy the default within 7 days of notice
• You become insolvent, enter liquidation, or are subject to similar insolvency proceedings
• The Company is required to do so by applicable law or regulatory authority
10.4 Effect of Termination
Upon termination: (a) your license to use the Platform ceases immediately; (b) you must delete or return any Confidential Information of the Company in your possession; (c) the Company will make your Data available for export for a period of 30 days, after which it may be deleted; and (d) all accrued payment obligations remain due.
10.5 Survival
Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law shall survive termination of these Terms.
11. Warranties and Disclaimers
The Company warrants that: (a) it has the right to provide the Platform under these Terms; (b) the Platform will perform materially in accordance with its documentation; and (c) it will implement reasonable security measures as described in the Privacy Policy.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES.
12. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by events beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, government actions, power failures, internet disruptions, civil unrest, pandemics, or failure of third-party infrastructure.
The affected party shall notify the other as soon as practicable and use reasonable efforts to resume performance. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Service Agreement without penalty upon written notice.
13. Dispute Resolution
13.1 Good Faith Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties shall first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by providing written notice to the other, and the parties shall meet (in person or virtually) within 15 business days to attempt resolution.
13.2 Arbitration
If the dispute is not resolved through negotiation within 30 days of the written notice, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English.
13.3 Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.
13.4 International Clients
For Clients based outside India, these Terms and any disputes arising hereunder shall still be governed by Indian law, with Hyderabad, Telangana as the agreed legal jurisdiction, unless a separate written agreement expressly provides otherwise.
14. General Provisions
14.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable Service Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior discussions, representations, and agreements.
14.2 Amendments
The Company reserves the right to update these Terms at any time. Material changes will be communicated to registered Clients via email or in-platform notification with at least 14 days’ notice. Continued use of the Platform after the effective date of changes constitutes acceptance.
14.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
14.4 Waiver
The failure of either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party to be effective.
14.5 Assignment
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
14.6 Notices
All legal notices under these Terms must be in writing and sent to: support@nexinev.com for the Company, and to the registered email address of the Client on file. Notices are deemed received on the next business day after sending.
14.7 Relationship of Parties
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
15. Contact Us
For any questions or concerns regarding these Terms of Service, please contact:
NexinEV — Legal & Support Team
Website: www.nexinev.com
Email: support@nexinev.com
© 2026 Nexinev. All Rights Reserved. | A product of Spack Solutions Private Limited, Hyderabad, India.
Terms of Service
Effective Date: March 15, 2026
Last Updated: June 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Spack Solutions Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Hyderabad, Telangana, India, operating the NexinEV platform (hereinafter referred to as “the Company”, “we”, “us”, or “our”).
By accessing, registering on, or using the NexinEV platform, website (www.nexinev.com), and all associated services (collectively, the “Platform”), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
These Terms apply to all users including business entities, their authorized representatives, EV charging network operators, fleet operators, and commercial partners.
1. Definitions
In these Terms, the following definitions apply:
• “Platform” means the NexinEV software platform, web application, APIs, mobile interfaces, and all related services provided by the Company.
• “Client” means the business entity or individual who has entered into an agreement with the Company for access to the Platform.
• “Authorized User” means any employee, contractor, or representative of the Client permitted to access the Platform under the Client’s account.
• “Services” means the EV charging network management software, features, integrations, and support provided through the Platform.
• “Service Agreement” means any separate written agreement, order form, or statement of work entered into between the Client and the Company, which supplements these Terms.
• “Data” means all information, content, and materials uploaded, submitted, or generated by the Client through use of the Platform.
• “Intellectual Property” means all patents, copyrights, trademarks, trade secrets, software code, designs, and proprietary technology owned or licensed by the Company.
2. Account Registration and Access
2.1 Eligibility
You must be a duly registered business entity or an authorized representative of such an entity to use the Platform. By registering, you represent and warrant that you have the legal authority to bind your organization to these Terms.
2.2 Account Creation
To access the Platform, you must create an account by providing accurate, current, and complete information. You agree to keep this information updated at all times.
2.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@nexinev.com if you suspect any unauthorized access or security breach.
2.4 Authorized Users
The Client is responsible for ensuring that all Authorized Users comply with these Terms. Any breach of these Terms by an Authorized User shall be deemed a breach by the Client.
3. Services and Platform Access
3.1 Scope of Services
The Company will provide access to the NexinEV Platform as described in the applicable Service Agreement. The specific features, modules, and capabilities available to you depend on the plan or agreement in place between you and the Company.
3.2 Service Availability
The Company endeavors to maintain high platform availability. However, we do not guarantee uninterrupted, error-free access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or events beyond our control. Where possible, we will provide advance notice of scheduled downtime.
3.3 Modifications to the Platform
The Company reserves the right to modify, enhance, or discontinue any feature or functionality of the Platform at any time. Where a modification materially affects your use of the Platform, we will provide reasonable prior notice.
3.4 Third-Party Integrations
The Platform may integrate with third-party hardware, software, or services (including OCPP-compatible chargers and OCPI network partners). The Company is not responsible for the performance, availability, or data practices of third-party systems. Your use of such integrations is at your own risk.
4. Pricing, Payment, and Billing
4.1 Custom Pricing
The Company operates on a custom pricing model. Fees for the Services are agreed upon individually with each Client and documented in the applicable Service Agreement. No standard pricing applies unless explicitly stated in writing by the Company.
4.2 Invoicing and Payment
Invoices will be raised in accordance with the payment schedule set out in your Service Agreement. Payment is due within the period specified in the invoice. All amounts are stated exclusive of applicable taxes unless otherwise noted.
4.3 Taxes
The Client is responsible for all applicable taxes, including GST, withholding tax, or any other statutory levy imposed on the Services under applicable Indian or international law. Where the Company is required to collect GST, it will be added to the invoice.
4.4 Late Payment
In the event of non-payment by the due date, the Company reserves the right to: (a) suspend access to the Platform until outstanding amounts are settled; and (b) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
4.5 Refunds
Given the custom nature of our engagements, refund terms are governed by the individual Service Agreement. In the absence of specific refund terms in a Service Agreement, all fees paid are non-refundable unless the Company is in material breach of its obligations.
4.6 Price Changes
The Company reserves the right to revise pricing at any time. For existing Clients, any price change will take effect from the next renewal or contract period, with at least 30 days written notice.
5. Client Obligations
As a Client, you agree to:
• Use the Platform only for lawful purposes and in accordance with these Terms and applicable law
• Ensure that your Authorized Users are trained and comply with these Terms
• Provide accurate and complete information during registration and throughout your use of the Platform
• Not attempt to gain unauthorized access to any part of the Platform or its underlying systems
• Not reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform
• Not use the Platform to store or transmit malicious code, viruses, or any harmful content
• Not resell, sublicense, or make the Platform available to third parties without prior written consent from the Company
• Not use the Platform in a way that could damage, disable, or impair its performance or security
• Promptly notify the Company of any bugs, errors, or security vulnerabilities discovered during your use
• Maintain all necessary consents and authorizations to share any third-party data with the Platform
6. Intellectual Property
6.1 Company IP
The Platform, including all software, algorithms, user interfaces, documentation, trademarks, and underlying technology, is the exclusive intellectual property of Spack Solutions Private Limited. These Terms do not transfer any ownership rights to the Client. All rights not expressly granted herein are reserved by the Company.
6.2 License to Client
Subject to these Terms and your Service Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business operations during the term of your agreement.
6.3 Client Data
You retain full ownership of all Data you submit to the Platform. By using the Platform, you grant the Company a limited license to process, store, and use your Data solely to provide and improve the Services. The Company will not use your Data for any other purpose without your explicit consent.
6.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Platform, you grant the Company an irrevocable, royalty-free, worldwide license to use such feedback for any purpose, including improving the Platform, without any obligation of compensation or attribution.
7. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the use of the Platform (“Confidential Information”). Confidential Information includes but is not limited to technical data, business plans, pricing, client lists, and proprietary software.
Neither party shall disclose the other’s Confidential Information to any third party without prior written consent, except: (a) to employees or contractors who need to know such information and are bound by equivalent confidentiality obligations; or (b) as required by law or court order.
These confidentiality obligations survive the termination of these Terms for a period of three (3) years.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO THE CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business opportunity, loss of data, or business interruption, even if the Company has been advised of the possibility of such damages.
Notwithstanding the above, the Company’s liability shall not be excluded or limited in cases of: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded under applicable Indian law.
Where a Client experiences platform downtime or service disruption due to a fault attributable to the Company, the Company will work in good faith with the Client to assess impact and agree on appropriate remedies, which may include service credits, extended terms, or other mutually agreed resolutions documented in writing.
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
• Your use or misuse of the Platform
• Your breach of these Terms or any applicable law
• Any Data you submit to the Platform that infringes third-party rights
• Any claim by a third party arising from your use of the Platform
10. Term and Termination
10.1 Term
These Terms remain in effect from the date you first access the Platform until terminated in accordance with this Section or as specified in your Service Agreement.
10.2 Termination by Client
The Client may terminate their use of the Platform by providing written notice to the Company as specified in the applicable Service Agreement. Termination does not entitle the Client to a refund of any fees paid unless expressly provided in the Service Agreement.
10.3 Termination by Company
The Company may suspend or terminate your access to the Platform immediately and without notice if:
• You breach any material provision of these Terms and fail to remedy the breach within 14 days of written notice
• You fail to make payment when due and do not remedy the default within 7 days of notice
• You become insolvent, enter liquidation, or are subject to similar insolvency proceedings
• The Company is required to do so by applicable law or regulatory authority
10.4 Effect of Termination
Upon termination: (a) your license to use the Platform ceases immediately; (b) you must delete or return any Confidential Information of the Company in your possession; (c) the Company will make your Data available for export for a period of 30 days, after which it may be deleted; and (d) all accrued payment obligations remain due.
10.5 Survival
Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law shall survive termination of these Terms.
11. Warranties and Disclaimers
The Company warrants that: (a) it has the right to provide the Platform under these Terms; (b) the Platform will perform materially in accordance with its documentation; and (c) it will implement reasonable security measures as described in the Privacy Policy.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES.
12. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by events beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, government actions, power failures, internet disruptions, civil unrest, pandemics, or failure of third-party infrastructure.
The affected party shall notify the other as soon as practicable and use reasonable efforts to resume performance. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Service Agreement without penalty upon written notice.
13. Dispute Resolution
13.1 Good Faith Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties shall first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by providing written notice to the other, and the parties shall meet (in person or virtually) within 15 business days to attempt resolution.
13.2 Arbitration
If the dispute is not resolved through negotiation within 30 days of the written notice, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English.
13.3 Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.
13.4 International Clients
For Clients based outside India, these Terms and any disputes arising hereunder shall still be governed by Indian law, with Hyderabad, Telangana as the agreed legal jurisdiction, unless a separate written agreement expressly provides otherwise.
14. General Provisions
14.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable Service Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior discussions, representations, and agreements.
14.2 Amendments
The Company reserves the right to update these Terms at any time. Material changes will be communicated to registered Clients via email or in-platform notification with at least 14 days’ notice. Continued use of the Platform after the effective date of changes constitutes acceptance.
14.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
14.4 Waiver
The failure of either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party to be effective.
14.5 Assignment
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
14.6 Notices
All legal notices under these Terms must be in writing and sent to: support@nexinev.com for the Company, and to the registered email address of the Client on file. Notices are deemed received on the next business day after sending.
14.7 Relationship of Parties
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
15. Contact Us
For any questions or concerns regarding these Terms of Service, please contact:
NexinEV — Legal & Support Team
Website: www.nexinev.com
Email: support@nexinev.com
© 2026 Nexinev. All Rights Reserved. | A product of Spack Solutions Private Limited, Hyderabad, India.